Customer Service Agent with multiple languages

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology, services and outsourcing offerings, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.  Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and supplies for production and office environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and information technology outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. 

Customer Service Agent with multiple languages

Location: Łódź

We are currently recruiting Customer Service Agent for our office in Łódź. The main activities will be strictly related to Customer Care & Sales Order Entry.

The duties will include:

  • Handling emails, faxes and calls directed to Customer Services by customers
  • Customer care duties prior or besides orders: product information, stock availability, service level capacity, pricing confirmation, samples and new customer delivery account creations
  • Order Creation: edits and cancellations based on  customer requests and processes
  • Customer inquiries on delivery tracking and back orders
  • Customer queries after deliveries: processing, suggesting solutions to parties involved

We are looking for candidates with:

  • Fluent English and one of the following languages: Italian, French, German, Dutch, Spanish
  • Previous experience in customer service/administrative tasks will be an advantage
  • Good communication skills
  • Orientation towards good customer service
  • Motivation to learn and to work in a challenging environment
  • Ability to work as part of the team in multilingual environment

We offer our employees:

  • Good opportunities to start professional career
  • Work in dynamic international environment
  • Daily contact with foreign clients
  • Complex tasks
  • Young and motivated team
  • Professional development program
  • Private medical care
  • Life insurance
  • Full time Monday to Friday

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance.

If you are interested in this opportunity and would be a part of the team, please send us your CV on the following e-mail address: Karolina.dudkiewicz@xerox.com

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