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Mar
24
2011

German and English Speaking Consultant for Service Helpdesk

Fujitsu Technology Solutions is one of the leading IT services providers within the World with approximately 19,000 people employed in 20 countries. Fujitsu combines a worldwide corps of systems and services with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.

German and English Speaking Consultant

for Service Helpdesk

(based in Łódź)

Job Description/Purpose:
IT Service Helpdesk Consultant will be responsible for acting as first point of contact for all customer queries, and end to end ownership of all elements leading to a successful and efficient resolution.

Responsibilities:

  • Help Desk Customer Contact Handling (answering customers IT related queries, ensuring that all customer queries are dealt with in a professional manner)
  • Network and e-mail accounts administration
  • Daily check tasks
  • Taking parts in various projects

Skills Required:

  • Proficiency in German and English
  • University degree preferred (or a student)
  • Knowledge of various software and applications (minimum: Windows environment and MS Office package)
  • Interpersonal skills crucial for working in a customer service centre such as:
    • excellent communication skills
    • self-reliance
    • analytical skills
    • readiness to work flexible hours
    • customer orientation
    • teamwork
    • resilience to stress
    • optimism and enthusiasm

We offer:

  • An interesting job in one of the largest IT companies
  • Challenging work environment
  • Various trainings
  • Highly motivated team and international corporate culture

Please send your CV and cover letter to: hr.lodz@ts.fujitsu.com

Please enclose the following: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr 133 poz. 883)”.

 

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